Terms and Conditions

Terms and Conditions 

This document contains general conditions of sale and payment online through the web site corresponding to the domain name www.03micron.com in ownership and management of VACUUM SURTEC SRL Via Valletta n. 12 - 26037 - San Giovanni in Croce CR), Italy Tel. 0375 91840 - VAT number 01802920346. These terms and conditions, subject to any exemptions specifically agreed in writing, govern relations between Surtec Ltd. Vacuum and consumer or professional.  

Contract Conclusion 

The contract between Vacuum Surtec srl and the customer must be understood concluded with the acceptance of the order by Vacuum Surtec srl, in any case, unless good end of the relevant payment. With the on-line form of the order, the customer declares to have read all the instructions provided during the purchase process, and accept the general conditions transcribed below. Once the on-line purchase, the customer shall print or save an electronic copy but keep these general conditions and, if the customer is a consumer and in compliance with the requirements of Articles 52 and 53 of Legislative Decree. 206 of 6 September 2005 ("Legislative Decree No. 206/2005").  

 Right of Withdrawal  

Pursuant to art. 64 of Legislative Decree 206/2005, the customer who has the status of consumer, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in the subsequent articles. To exercise the right of withdrawal referred to in Article 14.1 above, the customer must send an email to the following address: info@03micron.com, specifying the product for which he wishes to exercise the right of withdrawal, within 14 working days from date of receipt of the products, with respect to which the right of withdrawal is exercised. Once the aforementioned notice of withdrawal has been received, the instructions on how to return will be quickly communicated to the customer. The return can only be requested by the same holder of the order and made to the same address used for shipping. The purchased product must be returned intact, unused, otherwise altered complete with all its parts, equipped with the control tag related to it, the guarantee seals intact and not tampered with and in the original packaging (including original packaging and boxes, and any accessory material) The shipping costs for returning the product are charged to the customer. The right of withdrawal applies only to the product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product. Without prejudice to any repair costs for damage to the original packaging, Vacuum Surtec srl will refund the customer the amount already paid for the purchase of the product within 14 days of his return. In case of payment made by credit card, through the transfer procedure of the amount charged to the credit card. The customer loses the possibility of exercising the right of withdrawal, for lack of the essential condition of integrity of the product (or packaging and / or its contents), in cases in which it ascertains: Even partial use of the product and any accessories; The lack of the external packaging, the original internal packaging; Tampering and wear of the warranty seals; The absence of integral elements of the product; Damage to the product for reasons other than its transport. In these cases, the products will remain in storage at 03micron warehouse available to the customer for collection at their own expense and expense.  

 

 RESI

If for any reason the Customer is not satisfied with his purchase, the items can be returned for replacement, store credit within 15 days from the date of receipt of the goods. Return Instructions • To request a return authorization, you need to access your personal area on the site, select the items to be returned and indicate the type of compensation desired. Once the procedure is completed 03micron will send a confirmation by e-mail and the instructions to be respected to return the goods. • The courier for returning the goods will be indicated in the email sent by 03micron. There are 2 types of compensation: Replacement It is possible to exchange only with the same item or with another item of the same amount, if available. The new requested item can be returned following the same procedure. Refund The refund will be made as soon as the return arrives at 03micron warehouses and the items will be checked. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded. • The return shipment must take place within 15 days of receiving the order.

 

Product Warranty and Originality 

All products sold through the site are covered by the manufacturer's warranty for defects, for a period of 12 months if the customer is a professional operator (and, as such, provided with VAT) and the 24 month duration if the customer is a consumer, as required by Legislative Decree no. 206/2005. The manufacturer's warranty is provided in accordance with the law. The warranty applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the attached documentation. In the event of a lack of conformity, Vacuum Surtec srl will, at no cost to the customer, restore the conformity of the product by repairing / replacing or reducing the price or terminating the contract. If, as a result of control by Vacuum Surtec srl, the defect does not result in a lack of conformity, the customer will be charged for any verification and restoration costs, where applicable, as well as costs of transportation if incurred by Vacuum Surtec srl. In case Vacuum Surtec srl, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), it will proceed at its own discretion to refund the amount paid taking into account the use of the product or its replacement with a product with equal or superior characteristics. In cases where the application of safeguards providing for the return of the product, the same must be returned by the customer in the original package, complete in all its parts (including packaging and any documentation and accessories). In order to limit damage to the original package, Vacuum Surtec srl recommended to insert it into a second box.  

 

Promotional Codes  

Customers who subscribe to the Vacuum Surtec srl newsletter will receive information on the products in the catalog, images and presentations of events, updates on promotions and promotional codes. Promotional codes, received by e-mail, are strictly personal and non-transferable. Each promotional code, by nature, has validity period and this time limit can not be extended in any way, in some cases, promotion codes are only valid for certain brands or items, specified in the email containing the code. Promotional codes are not cumulative, transferable and / or sold. Vacuum Surtec srl reserves the right to refuse orders placed through the use of promotional codes that show signs of duplication or fraudulent use. . 

 

Complaints 

Any complaint by the customer must be addressed to: info@03micron.com These general conditions are governed exclusively by Italian law. 

 

Italian Law  

Users who access this site agree to be bound that all matters relating to your use of laquilonedinicole.it Web site shall be governed by current legislation of the Italian State. laquilonedinicole.com does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws. 

 

Acceptance  

Pursuant to and for the purposes set out in Article 1341 and 1342 of the Civil Code, it is hereby expressly accepts the provisions of Articles 3 (brief description of the products in the catalog); 5 (right of non-fulfillment of the order); 8.1, lett. E (absence of responsibility for the fraudulent use of the customer's credit cards); 8.1, lett. F (absence of responsibility for the success of on-line payment); 8.2, lett. B (cancellation reserves in the order of copy of the bank receipt defect within the period of 48 hours); 8.3, lett. B (reservation of cancellation of the order in case of payment from unverified PayPal accounts); 11:22 (delivery / shipping costs and fees charged to the client); 15 (fulfillment of the obligations of Vacuum Surtec srl) upon delivery of the product to the chosen shipper); 16 (responsibility of the customer to check the products delivered); 17 (acceptance of the product without reservation by the customer, in the absence of objections); 23 (10% reserve charge in the event of damage to the internal and external packaging made product); 25 (refusal to accept the returned product); 32 (privacy) and 34 (applicable law), these Terms and Conditions.